Vytal FAQs

Q: Do I have to pay to use Vytal?

A: No, Vytal is completely free to use. There’s no upfront charge and no hold placed on your card. Simply return your container within 14 days and you won’t pay a thing.

Q: What happens if I don’t return my container?

A: If a container isn’t returned within 14 days, an automatic charge will be applied to your registered payment method:

Cup: £4

Lid: £1

Food container: £10

Once you’ve been charged, the item is yours to keep.

Q: Where can I return my container?

A: You can return your container at any G+G location offering Vytal, or at one of the return points shown on the maps around your site.

Q: How many containers can I borrow at one time?

A: There’s no limit to how many containers you can borrow. We just ask that you return them as soon as you’re finished with them so they can be washed and reused.

Q: How do I know when my container needs to be returned?

A: Simply scan the QR code on your container. You’ll be able to see all the details, including your return deadline.

Q: I have a problem with Vytal. Who should I contact?

A: If you’re experiencing an issue with Vytal, please contact their customer support team at [email protected]. They’ll aim to get back to you within 24 hours.

Q: Are the containers microwave safe?

A: Yes, most Vytal containers are microwave safe. The only exception is the sushi container, which should not be used in a microwave.

Q: What if I return my container after I’ve been charged?

A: If you’ve been charged because the container wasn’t returned within 14 days, but you’ve since returned it, please contact [email protected]. Make sure you have the container’s code to hand so the team can track and verify the return.

If you have any feedback to give us on the Vytal system please follow this link and fill out our feedback form. VYTAL FEEDBACK – Fill in form